General Principles
Warranty repair period guaranteed by TSD for different products is as below:
| Product Type | Product Description | Warranty Offerings |
| Touchscreen Components | Pcap Technology | 1 years |
| Touch & Display Kits | Touchscreen and LCD panel bonding together | 1 year |
| Touch Monitors | Flat | 3 years |
| Curved | 1 years | |
| Touch Screen computers | With or without touch function | 1 year |
TSD has several different warranty processes depending on the shipment date of products: Warranty Replacement, Warranty Repair and Out-of-Warranty Repair Services. Please check the appropriate warranty policy according to your situation.
Remark:
I．The shipping date of TSD products is the starting date of the warranty period.
II．Warranty replacements are not applicable to customized products, free samples and special price products.
III．TSD is not obligated to provide warranty replacements or warranty repair services for goods ordered wrongly.
IV．The warranty is based on the contractual agreement If there are special warranty clauses.
V．TSD is under no obligation to provide services in following situations:
1. The model number or serial number on the TSD’s label cannot be clearly identified.
2. Physical damages, including but not limited to damages of communication cable on the touch panel, damages of transducers, controllers out of shape, depressed or cracked.
3. Unauthorized disassembling, repair or modification of the products.
4. Any defect caused by improper storage or unsuitable operating environment, including but not limited to rust resulting from humid environment or any damage resulting from excessive operating voltage, etc.
5. Any defect caused by misuse or improper operation of products.
6. Damage or loss of TSD’s products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.
7. Fail to provide a suitable operating environment for the products, including hardware and software.